At Aarnelle, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

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1. Return Eligibility

Products may be eligible for return if:

• The item is damaged or defective upon delivery.
• You received the wrong product or size.
• The product has a manufacturing defect.
• The return request is raised within 7 days of delivery.
• The product is unused, unwashed, and in its original condition with all tags, labels, and packaging intact.

Returns may not be accepted if the product has been used, washed, altered, or damaged after delivery.

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2. Non-Returnable Items

The following items are not eligible for return:

• Used or washed products.
• Products without original tags or packaging.
• Products damaged due to customer misuse.
• Gift cards or promotional items (if applicable).

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3. Return Process

To request a return:

1. Contact our customer support within 7 days of receiving your order.
2. Share your Order ID along with clear photos of the product (if damaged or incorrect).
3. Once approved, our team will provide return instructions.
4. After the returned product passes quality inspection, the refund or exchange will be processed.

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4. Refund Policy

Refunds will be processed only after the returned product is received and successfully inspected.

Approved refunds will be credited to the original payment method within 7–10 business days.

For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or another approved payment method after verification.

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5. Exchange Policy

If you receive a damaged, defective, or incorrect item, you may request an exchange, subject to product availability.

If the requested size or color is unavailable, a refund or store credit may be offered.

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6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. Customers may request a return after delivery, subject to this policy.

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7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographs and your order details. We will resolve the issue as quickly as possible.

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8. Shipping Charges

• If the return is due to our error (wrong, damaged, or defective product), return shipping charges will be borne by Aarnelle.
• For other eligible returns, shipping charges may be deducted from the refund amount, where applicable.

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9. Refund Processing Time

• Return inspection: 2–3 business days
• Refund approval: 1–2 business days
• Bank/payment processing: 7–10 business days

Processing times may vary depending on your payment provider.

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10. Contact Us

Aarnelle

Address:
FIRST FLOOR, SCO-7, HONOUR HOMES, SECTOR-89, KHERI KALAN (113), KHERI KALAN, Faridabad, Haryana – 121002

Email: aakayexports@gmail.com

Phone: +91 99997 45437, +91 95608 76588

Website: https://www.aakayexports.in/