Shipping & Delivery Policy Cancellation Policy
Thank you for shopping with Aarnelle. We are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy carefully.
1. Order Processing
Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional events, processing times may be slightly longer.
2. Shipping Coverage
We currently deliver across most locations in India through trusted courier partners.
Delivery availability may vary for certain remote or restricted areas.
3. Estimated Delivery Time
Metro Cities: 2–5 Business Days
Other Cities & Towns: 3–7 Business Days
Remote Areas: 5–10 Business Days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, festivals, or unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Any free shipping offers will be clearly mentioned on the website.
5. Order Tracking
Once your order is shipped, you will receive a tracking ID via email, SMS, or WhatsApp (where applicable), allowing you to track your shipment.
6. Delivery Attempts
Our courier partner may make multiple delivery attempts. If delivery is unsuccessful due to incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Aarnelle shall not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.
8. Damaged Packages
If the package appears damaged during delivery, please refuse acceptance or contact our customer support immediately with photographs of the package.
9. Delayed Deliveries
While we strive for timely delivery, Aarnelle shall not be held liable for delays caused by courier services, natural disasters, strikes, government restrictions, or other events beyond our control.
10. Contact Us
Aarnelle
Address:
FIRST FLOOR, SCO-7, HONOUR HOMES, SECTOR-89, KHERI KALAN (113), KHERI KALAN, Faridabad, Haryana – 121002
Email: aakayexports@gmail.com
Phone: +91 99997 45437, +91 95608 76588
Website: https://www.aakayexports.in/
Cancellation Policy
Effective Date: [Insert Date]
At Aarnelle, we understand that plans can change. Please review our cancellation policy before placing your order.
1. Order Cancellation
Orders can be cancelled before they are shipped.
Once the order has been dispatched, cancellation requests cannot be accepted.
2. How to Cancel
To request an order cancellation, please contact our customer support as soon as possible with:
Order ID
Customer Name
Registered Mobile Number
Reason for Cancellation
Our team will verify your request and confirm whether the order is eligible for cancellation.
3. Refund for Cancelled Orders
Prepaid Orders: Approved cancellations will be refunded to the original payment method within 7–10 business days.
Cash on Delivery (COD): No refund is applicable if payment has not been made. If any advance payment was collected, it will be refunded after verification.
4. Orders That Cannot Be Cancelled
Cancellation requests may not be accepted if:
The order has already been shipped.
The product is out for delivery.
The order has already been delivered.
Customers may request a return after delivery if the order qualifies under our Refund & Return Policy.
5. Cancellation by Aarnelle
Aarnelle reserves the right to cancel an order due to:
Product unavailability
Payment verification failure
Incorrect pricing or technical errors
Suspected fraudulent activity
Incomplete or incorrect customer information
